Last updated: 16 September 2026
This Privacy Policy explains how we process your personal data when you visitVehicleCharging.eu (the “Website”), place an order, or contact us. We process personal data in accordance with Regulation (EU) 2016/679 (the “GDPR”) and applicable Czech data protection law (Act No. 110/2019 Coll., on the processing of personal data).
1. Who we are (the controller)
The controller of your personal data is EV EXPERT s.r.o., operator of VehicleCharging.eu, with registered office at Stupkova 952/18, 779 00 Olomouc, Czech Republic, Company ID (IČO): 05699711, VAT ID (DIČ): CZ05699711, registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, File No. 68925 (“we”, “us”, “our”).
- E-mail: info@vehiclecharging.eu
- Telephone: +420 722 689 252
- We have not appointed a Data Protection Officer as we are not required to; data protection matters are handled at the address above.
2. What personal data we process
Depending on how you use the Website, we may process:
- Order and contact data — first and last name, billing and delivery address, e-mail address, telephone number, and for business customers the company name and VAT ID.
- Transaction data — products ordered, order value, payment method, and payment confirmation. We do not store full card numbers; card payments are handled by our payment provider.
- Account data — if you create an account, your login details and order history.
- Communications — the content of messages you send us and our replies.
- Technical and usage data — IP address, device and browser information, and data collected through cookies and analytics (see section 5).
3. Why we process your data and on what legal basis
| Purpose | Legal basis (Art. 6 GDPR) |
|---|---|
| Processing and delivering your order, customer service, handling withdrawals and complaints | Performance of a contract — Art. 6(1)(b) |
| Issuing invoices and meeting accounting and tax obligations | Legal obligation — Art. 6(1)(c) |
| Fraud prevention, network and information security, defending legal claims, and improving our products and service | Legitimate interests — Art. 6(1)(f) |
| Sending commercial messages to existing customers about similar goods (you can opt out at any time) | Legitimate interests — Art. 6(1)(f) |
| Newsletter and marketing to non-customers, and non-essential/analytics cookies | Consent — Art. 6(1)(a) |
Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
4. Who we share your data with
We share personal data only where necessary, with recipients acting as our processors under a data processing agreement, including:
- shipping and logistics partners (couriers) to deliver your order;
- payment service providers to process payments;
- IT, hosting and e-mail providers that operate the Website and our systems;
- our accountants and tax advisers;
- analytics providers (see section 5).
We may also disclose data to public authorities where required by law. We do not sell your personal data.
5. Cookies and analytics
We use essential cookies that are necessary for the Website, cart and checkout to work. With your consent we also use Google Analytics to understand how the Website is used and to improve it; these cookies are set only after you accept them in the cookie banner. You can change or withdraw your choice at any time through the cookie settings, and you can block or delete cookies in your browser. For more on how Google processes data, see Google’s privacy policy.
6. International transfers
Some of our providers (for example analytics) may process data outside the European Economic Area. Where this happens, the transfer is protected by appropriate safeguards under the GDPR, such as the European Commission’s Standard Contractual Clauses or an adequacy decision.
7. How long we keep your data
- Order, invoicing and accounting records — for the period required by tax and accounting law (generally up to 10 years).
- Account data — until you delete your account or ask us to remove it.
- Marketing consent data — until you withdraw consent or object.
- Analytics data — for the retention period configured in the analytics tool.
8. Your rights
Under the GDPR you have the right to:
- access your personal data and obtain a copy;
- have inaccurate data corrected and incomplete data completed;
- have your data erased (“right to be forgotten”) where the conditions are met;
- restrict processing in certain circumstances;
- data portability — receive data you provided in a structured, machine-readable format;
- object to processing based on our legitimate interests, and at any time to direct marketing;
- withdraw consent at any time.
To exercise any of these rights, contact us at info@vehiclecharging.eu. You also have the right to lodge a complaint with the supervisory authority: theOffice for Personal Data Protection (Úřad pro ochranu osobních údajů), Pplk. Sochora 27, 170 00 Prague 7, Czech Republic — www.uoou.cz.
9. Security
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse, including encryption in transit and access controls.
10. Children
The Website is intended for adults and is not directed at children. We do not knowingly collect personal data from children under 16.
11. Changes to this policy
We may update this Privacy Policy from time to time. The current version, with its “last updated” date, is always available on this page.
12. Contact
For any question about this policy or your personal data, contact us atinfo@vehiclecharging.eu or by telephone at +420 722 689 252.
